From the monthly archives:

May 2007

Keep your business in shape – know when to do a deep cleaning

May 9, 2007

I regularly get my haircut every 6 weeks and I’ve been going to the same person for years because she does a good job. This last cut just wasn’t right though. When I discussed it with her on my visit this week, she realized she wasn’t following her process. She usually does a quick “maintenance” [...]

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Helping our customers have a good experience. Lessons from my travel nightmare.

May 1, 2007

This past week I had what could be described as a travel nightmare.
I was on my way to the National Association of Professional Organizer’s annual conference, where I was scheduled to take a certification exam, give a workshop on Procedure Manuals and attend sessions. Due to thunderstorms in Dallas, my plane from Orange County, CA [...]

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