Computer hassles – summarization
I essentially lost interest trying to list all of the details. But many of you asked what the final outcome was so I thought I would summarize.
My tech guy did get the systems working.
The connection between the server and my desktop computer loses the connection for just a few seconds several times an hour, but quickly recovers. It is more of a nuisance. I don’t appear to lose data. I figured out on my own (and he confirmed) that my server is older technology and needs to be replaced. Not a cost I want to expend at the moment if I don’t have to as it will be several thousand dollars.
The bill from Tech guy was fair. He did not charge me for all of the hours (thank goodness).
In all of this he has somewhat disappeared. He rarely calls to follow up on things. I know I am out there on my own and now with a server to understand and support. While he did document the network details and finally sent me the file, it was not complete. At least it is a start for a new tech support person I hope.
Since I am on my own, I have had to learn the applications. We finally figured out how Elizabeth, my assistant, and I could share Outlook calendars. That was one fo the primary goals for this getting a server. It is MUCH more productive.
Next step…begin looking for a new tech support company. Why or why can’t the small guys follow-up and be available? In looking back, I should have listened to my intuition when I interviewed this guy.
Another lesson learned!
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